Yikes, that’s not good! If you’re having a problem during normal business hours (Monday – Friday 8:00 AM – 5:00 PM CST), please let us know as soon as possible by contacting HIDIVE Support. Our community moderators may be available to provide real-time support during off-peak hours as well, just go to our HIDIVE Support Group in the community section and post your question or issue.
- For speedier problem resolution, please provide a clear description of your issue, and include the following:
- How are you watching? (Desktop, mobile, tablet)
- Are you watching on the free ad-supported player? Or the membership player?
- Which video(s) are you experiencing issues with? (For example: Which series? Which episode? Subtitled or English Dubbed version?)
Our moderators and customer service folk will be happy to troubleshoot your issue and get you back to binging in no time.