The video player may trigger an Ad Block error message if you have Ad Blocking enabled on your web browser. 

Here are some possible solutions: 

  • Whitelist the IP address for
  • Disable the Ad Block software
  • Use a different browser to access
    • Steps for disabling Ad Blockers and whitelisting IP addresses may vary by software.  The manufacturer of the software that you are using should be able to provide you with the best solutions for resolving this issue.  
  • Please include the name of your Ad Blocking software, the name of the web browser that you are using and submit a screen shot when submitting a tech support request