We use an address verification system to ensure that the payment card used matches the billing address associated with the payment card. You may receive an error message when entering in your credit card information if all applicable information isn't validated.  You may have received an error message for one of the following reasons: 

  • The postal code entered doesn't match the postal code associated with your credit card
  • The security code doesn't match the code associated with the card
  • Your financial institution rejected the charge because they don't recognize address verification system (AVS)
  • Your financial institution rejected the payment because international purchases isn't enabled

Please try one of the following solutions:

  • Confirm the billing address associated with your account and re-enter your payment card information 
  • Contact your financial institution and confirm that the card that you are using supports "Address Verification System (AVS)
  • Non-US customers should confirm with their financial institution that their card is enabled for international purchases
  • Try using a different card

If you are still receiving an error message, please contact customer support