Try the following steps after you have confirmed that your device and device receiver is compatible if you are experiencing issues while attempting to cast.


Check for HIDIVE app updates

*It’s possible that you may have a dated version of the HIDIVE app installed that doesn’t support casting. The Android HIDIVE app needs to be version 1.6 or higher to support casting. Enabling automatic updates while connected to a Wi-Fi network should prevent this issue from occurring moving. *

  • From your Android device, open the Google Play Store app
  • Tap Menu My apps & games
  • Select the HIDIVE app from the updates menu
  • Select to update the app


Check for software updates

*Dated versions of installed Android software could impact or impede performance. We can’t provide HIDIVE casting support for rooted devices. *

  • Check for Android software updates on your phone or tablet by going to Settings > Software Update.
  • On older versions of Android, go to Settings > About Phone > System Update.


Close and restart the HIDIVE app

  • On your phone or tablet, go to Settings > Apps. Or on older versions of Android, go to Settings > Applications > Application Manager.
  • Tap HIDIVE in the list of available apps
  • Tap Force Stop.
  • Open the HIDIVE app and see if the problem is resolved.


Shut down and restart your device

  • Hold down the power button until you're prompted to power off your device (turn the device off, instead of putting it in sleep mode).
  • Wait ten to twenty seconds.
  • Turn your device back on.
  • Open the HIDIVE app


Clear the cache

  • On your phone or tablet, go to Settings > Apps.
  • Tap the HIDIVE app in the list of apps.
  • Tap Storage.
  • Tap Clear Data to clear HIDIVE app data from your device.
  • Tap Clear Cache.


Uninstall and reinstall the HIDIVE app

  • On your phone or tablet, go to Settings > Apps.
  • Tap the HIDIVE app in the list of apps.
  • Tap Uninstall.
  • Download and reinstall the HIDIVE app from the Google Play Store.


Still have an issue casting?

  • If your issue remains unresolved, please contact our support team at help
  • When submitting Chromecast support tickets, please provide the following:
    • A description of your issue
    • The make and model of your Android device
    • The software version installed on your Android device
    • Your HIDIVE app version
    • The make and model of your Chromecast receiver device (Gen1, Gen2, Gen3, or the name of your TV with a built in Chromecast receiver)