Quick Reference:


How does it work?

  • First time subscribers who use a gift code will be entitled to our standard seven-day free trial + a recurring subscription period that is commensurate with their gift code denomination.
  • Your gift code serves as a payment token and will be applied toward your recurring subscription after your seven-day free trial ends.
  • Your credit card or other payment method will not be charged for service until the balance remaining after applying your gift code is less than the amount owed for the next billing cycle.

Who is eligible?

  • Existing and returning subscribers who have a valid payment method associated with their account
  • Monthly and annual subscribers 

I’m a Subscriber, how do I apply my gift code?

  • Apply a gift code from your “my account” page. 
  • Gift codes may only be applied from the primary account profile.
  • You must have an active method of payment associated with an active subscription to use a gift code and/or our service in general.

What else might I expect?

  • You might see an authorization hold when you apply a method of payment to your account, but you won't incur your first charge until after your gift code credit is less than the next recurring billing amount. 
  • You must use your gift code balance prior to cancelling your subscription.  If you cancel your subscription you will lose your gift code balance.  This applies even if you cancel and restart a subscription.
  • Additional terms and conditions may apply. Terms of Use

How to apply - new customers


1.) Go to HIDIVE.com and click on the Start Trial button


2.) Select between either the monthly or annual subscription modal. Next, enter your email address, password, and site nickname.

(Having trouble signing up? Can't click on the subscription modal? Click here for help.)


3.) Check your email for a confirmation code. You may want to check your spam folder for the email confirmation depending on your email domain's privacy settings. 


4.) You will now see a modal that allows you to enter your gift code. 

  • If your HIDIVE gift code was accepted, you will be taken to another screen to enter a payment method. 
  • If your HIDIVE gift code was not accepted, you will receive an error message indicating that the code is invalid.

5.) Add your payment method and you are all set! 


How to apply - existing customers


1.) Go to your my account page using the primary profile on your account. my account page 


2.) Scroll to the bottom of the page and add your gift code in the promo and gift code section.


How to Confirm:


You may always confirm that your gift code was successfully applied by visiting your my account page. Scroll to the bottom of the page and check your promotions balance. Any number higher than $0 means that you have a credit balance on your account.

 


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How to Confirm: