HIDIVE Questions

This portion of the help center addresses who we are and the services that we offer.

HIDIVE on VRV
What exactly is VRV? VRV (pronounced “verve”) is a media platform that offers a convenient, aggregated streaming experience for viewers. How? By having ...
Wed, 14 Nov, 2018 at 3:04 PM
What is HIDIVE?
HIDIVE is a new anime streaming service built with the needs of anime fans in mind. Currently offering a curated and growing catalog of some of the most ico...
Tue, 15 May, 2018 at 12:33 PM
I'm having problems with video loading and/or playback. What should I do?
Yikes, that’s not good! If you’re having a problem during normal business hours (Monday – Friday 8:00 AM – 5:00 PM CST), please let us know as soon as possi...
Tue, 15 May, 2018 at 12:38 PM
What are your customer support hours of operation?
Our customer support hours of operation are Monday through Friday from 8 AM to 5 PM CST. We will process your support request in the order that it was recei...
Tue, 30 Oct, 2018 at 11:51 AM
Is my web browser compatible with your site?
We use HTLM 5 to render our videos. The hyperlink below includes all of our supported browsers.  If you are having video playback issues and your browser is...
Thu, 18 Jan, 2018 at 10:55 AM
Ad Blocker Detection Message
The video player may trigger an Ad Block error message if you have Ad Blocking enabled on your web browser.  Here are some possible solutions:  White...
Thu, 22 Jun, 2017 at 9:48 AM
Payment Error Message
We use an address verification system to ensure that method of payment used matches the billing address. Please validate that your current payment informati...
Tue, 15 May, 2018 at 12:45 PM
HIDIVE Apps
Several apps are currently being tested internally. Please stay tuned for announcements as apps continue to launch. If you have any feedback related to app ...
Tue, 4 Sep, 2018 at 10:05 AM
Why can’t I watch certain titles on my iOS and tvOS HIDIVE apps?
Although at HIDIVE we want all our subscribers to access their favorite shows regardless of platform or app flavor. Some of our partners have content guidel...
Tue, 19 Jun, 2018 at 5:41 PM
How do I use my promo code
Quick Reference: First time subscribers who use a promo code will be entitled to our standard seven day free trial. For first time subscribers, your prom...
Thu, 11 Oct, 2018 at 8:39 AM