Subscription Questions

This section addresses account management questions

Methods of payments and taxes
Payment Methods: We accept all major credit cards and PayPal. It’s hard to accept cold, hard cash through the interwebs. Sales Tax: We are required to c...
Tue, 3 Oct, 2017 at 10:24 AM
How do I know what content is available in my country
We use your IP address to determine what country you are located in.  Content will automatically populate in the catalog section based upon the show that we...
Tue, 15 May, 2018 at 1:51 PM
Do you offer a free trial?
We sure do! First-time subscribers get a 14-day free trial. You’ll get ALL of the best HIDIVE features including access to English-dubbed content, ad-free s...
Mon, 10 Jun, 2019 at 10:00 AM
Can I log in from my phone, tablet, and computer at the same time?
You can log into as many devices as you like with your member username, however, you are entitled to two concurrent streams.
Tue, 15 May, 2018 at 1:55 PM
Subscription Pause FAQs
Can I pause my subscription? Yes, you can pause your subscription, if your account meets the following criteria:     You must have an active monthly subsc...
Thu, 27 Jun, 2019 at 9:12 AM
How can I cancel my HIDIVE membership?
Some relationships don’t work out. We get it. To cancel your HIDIVE membership, sign into your account. From your primary profile, navigate to My Account se...
Fri, 25 May, 2018 at 11:56 AM
Why is there a link to the Sentai Filmworks store on your website?
Because website hopping is annoying. HIDIVE and Sentai Filmworks have partnered to give you an easy way to purchase your favorite anime merchandise and phys...
Tue, 4 Apr, 2017 at 9:17 PM
How do I remove/cancel an additional profile from my account?
If you’ve added on an additional profile (like for your roommate or family member), you can cancel them instantly.  Click on the my profiles button usin...
Mon, 19 Jun, 2017 at 5:38 AM
I forgot to cancel my trial membership before it renewed. Can I get a refund?
Unfortunately, we do not offer refunds in this instance. Since our HIDIVE memberships are for a paid time period, we don’t charge based on service usage. All...
Tue, 15 May, 2018 at 2:04 PM
Internet Connection Speed Suggestions
To optimize your viewing experience, we suggest that you adhere to the internet connection speed guidelines listed below.  1.5 Mbps - Recommended for 360...
Mon, 19 Jun, 2017 at 5:42 AM