Subscription Questions

This section addresses account management questions

Methods of payments and taxes
Payment Methods: We accept all major credit cards and PayPal. It’s hard to accept cold, hard cash through the interwebs. Sales Tax: We are required to c...
Tue, 3 Oct, 2017 at 10:24 AM
How do I know what content is available in my country
After you create an account, we will be able to use your ip address to determine what country you are located in.  Content will automatically populate based...
Mon, 19 Jun, 2017 at 8:23 AM
Do you offer a free trial?
We sure do! First-time subscribers get a 7-day free trial. You’ll get ALL of the best HIDIVE features including access to English-dubbed content, ad-free st...
Mon, 19 Jun, 2017 at 5:06 AM
Can I log in from my phone, tablet, and computer at the same time?
You can log into as many devices as you like with your member username, however, your profile can only stream on one device at a time. For example, you ca...
Mon, 19 Jun, 2017 at 5:21 AM
How can I cancel my HIDIVE membership?
Some relationships don’t work out. We get it. To cancel your HIDIVE membership, sign into your account. Manage your account in your My Account settings and ...
Mon, 19 Jun, 2017 at 8:08 AM
Why is there a link to the Sentai Filmworks store on your website?
Because website hopping is annoying. HIDIVE and Sentai Filmworks have partnered to give you an easy way to purchase your favorite anime merchandise and phys...
Tue, 4 Apr, 2017 at 9:17 PM
HD Video Quality
To watch HIDIVE in HD, you need a premium account.   720p resolution is included in a premium membership.   1080p resolution is available as a $1 add-...
Fri, 1 Sep, 2017 at 9:51 AM
How do I remove/cancel an additional profile from my account?
If you’ve added on an additional profile (like for your roommate or family member), you can cancel them instantly.  Click on the my profiles button usin...
Mon, 19 Jun, 2017 at 5:38 AM
I forgot to cancel my trial membership before it renewed. Can I get a refund?
Unfortunately, we do not offer refunds in this instance. Since our HIDIVE memberships are for a paid time period, we don’t charge based on service usage. Al...
Tue, 4 Apr, 2017 at 9:16 PM
I still have some questions about my HIDIVE membership. Who can I ask?
We got you covered. If you have any other questions regarding a HIDIVE membership, send our people a message on HIDIVE Support.
Mon, 19 Jun, 2017 at 8:09 AM