Subscription Questions
This section addresses account management questions
Payment Methods: We accept all major credit cards and PayPal. It’s hard to accept cold, hard cash through the interwebs. Sales Tax: We are required to c...
Tue, 3 Oct, 2017 at 10:24 AM
We use your IP address to determine what country you are located in. Content will automatically populate in the catalog section based upon the show that we...
Tue, 15 May, 2018 at 1:51 PM
We sure do! First-time subscribers get a 14-day free trial. You’ll get ALL of the best HIDIVE features including access to English-dubbed content, ad-free s...
Mon, 10 Jun, 2019 at 10:00 AM
You can log into as many devices as you like with your member username, however, you are entitled to two concurrent streams.
Tue, 15 May, 2018 at 1:55 PM
Some relationships don’t work out. We get it. To cancel your HIDIVE membership, sign into your account. From your primary profile, navigate to My Account se...
Fri, 25 May, 2018 at 11:56 AM
Because website hopping is annoying. HIDIVE and Sentai Filmworks have partnered to give you an easy way to purchase your favorite anime merchandise and phys...
Tue, 4 Apr, 2017 at 9:17 PM
If you’ve added on an additional profile (like for your roommate or family member), you can cancel them instantly. Click on the my profiles button usin...
Mon, 19 Jun, 2017 at 5:38 AM
Unfortunately, we do not offer refunds in this instance. Since our HIDIVE memberships are for a paid time period, we don’t charge based on service usage. All...
Tue, 15 May, 2018 at 2:04 PM
To optimize your viewing experience, we suggest that you adhere to the internet connection speed guidelines listed below.
1.5 Mbps - Recommended for 360...
Mon, 19 Jun, 2017 at 5:42 AM
As a premium member, you can create up to 3 profiles.
Tue, 15 May, 2018 at 2:06 PM